Privacy Policy
Last updated: 1 January 2026
1. Who We Are
We are MO Moving Services ("we", "our", "us"), a moving services company based in London, UK. Our website is momoving.co.uk. For any privacy-related queries, contact us at privacy@momoving.co.uk.
2. Information We Collect
We collect the following personal data when you use our services or website:
- Contact information: name, email address, phone number, postal address
- Booking details: pickup and delivery addresses, dates, service requirements
- Payment information: processed securely via Stripe — we never store your card details
- Website usage data: IP address, browser type, pages visited (via cookies)
- Communication records: emails, phone calls, and form submissions
3. How We Use Your Information
- To provide and manage our moving services
- To process bookings and payments
- To send booking confirmations and updates
- To respond to enquiries and provide customer support
- To send marketing emails (only with your consent)
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing (GDPR)
- Contract: processing necessary to fulfil our services
- Consent: marketing communications (you can withdraw at any time)
- Legitimate interest: improving our services, fraud prevention
- Legal obligation: tax, accounting, and regulatory requirements
5. Data Sharing
We do not sell your personal data. We share data only with:
- Stripe (payment processing)
- Email service providers (booking confirmations)
- Google Analytics (anonymised website analytics)
- Professional advisers (accountants, lawyers) when required by law
6. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for 7 years for tax purposes. Marketing data is deleted within 30 days of unsubscribing.
7. Your Rights
Under GDPR, you have the right to: access your data, rectify inaccurate data, request deletion, restrict processing, data portability, object to processing, and withdraw consent. To exercise any of these rights, email privacy@momoving.co.uk.
8. Cookies
We use cookies to improve your experience. See our Cookie Policy for full details.
9. Contact Us
For privacy enquiries: privacy@momoving.co.uk or call 07438182282.